Essential skills: It is critical that the candidate demonstrate the ability to: Deal with a variety of situations with variable factors, such as: nature of incident/request extent or severity of incident/request skill/knowledge needs equipment needs Deal with situations where varying incidents/requests must be assessed against available resources and skills Demonstrate sound judgement in all aspects of assigning ambulance resource in response to requests for service In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to: Use problem solving skills including: using available resources analysing information making decisions that ensure the most efficient and effective use of resources Use oral communication skills required to fulfil job roles as specified by the organisation, including: asking questions active listening negotiating solutions acknowledging and responding to a range of views Use interpersonal skills, including: working with others liaising with personnel from other emergency services relating to persons from differing cultural, social and religious backgrounds Use written communication skills (literacy competence) required to fulfil job roles as specified by organisation, including: accurately recording dispatch instructions maintaining records as required |